FAQ

1. What payment methods does Comfitz accept?

At Comfitz, we accept the following payment methods:

- Credit and Debit Cards: Visa, MasterCard, American Express

- PayPal

- Google Pay, Apple Pay

2. Can I cancel my purchase after placing an order?

Yes, customers in Australia have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

3. How do I return a product?

To return a product, follow these steps:

4. Contact Customer Service: Email info@comfitz.com with your order number and a detailed reason for the return.

5. Shipping Costs: Returns within Australia are eligible for free shipping.

6. Are there any hidden fees during checkout?

No, all costs, including shipping and taxes, are clearly stated at checkout. There are no hidden fees.

7. What is the order processing time?

Orders are processed within 1 business day (Monday to Friday). Orders placed on weekends are processed the next business day. Last order time is 17:00 (AEST).

7. What is the estimated delivery time?

The estimated delivery time for orders is 1-3 business days.

Shipping days: Shipping takes place from Monday to Saturday.

Note: Delivery times are estimated and may vary due to external influences such as weather conditions or transportation problems.

8. Can I return an item? Yes, customers in France have the right to cancel their purchase and return the product within 30 days of receipt without giving any reason.

9. How does a return process work?

- Return notification: Contact our customer service at info@comfitz.com with your order number and a detailed return request.

- Return Authorization: After your request is reviewed, you will receive detailed instructions and, if necessary, a prepaid return label.

10. How do I pack and ship the item?

- Pack the item securely in the original packaging with all labels and tags attached.

- Please include the return form and any supporting documents or pictures.

- Download and print the return label from the link in our email.

11. Who bears the return costs?

- In case of faulty products: There will be no charge to the customer. This applies if the product is incorrect, damaged during shipping or otherwise defective.